Privacy Policy

Who this covers

Junk Koala Plano is the Plano branch of Junk Koala, operating from 4013-4017 14th St, Ste 205, Plano, TX 75074. This policy covers information collected through junkkoalaplano.com.

Booking, quoting, payment and customer accounts are handled by the central Junk Koala platform at https://junkkoala.com. When you use the booking, quote or sign-in forms on this site, you are interacting with that platform, and the information you enter is processed under its own privacy terms as well as this one.

What we collect

The information collected falls into three groups.

• Information you provide: name, contact details, service address, job details and any photographs you upload when requesting a quote or making a booking.
• Payment information: handled entirely by the Junk Koala platform and its payment processor. This branch does not receive or store card details.
• Technical information: standard web server and analytics data such as pages visited, referring source, approximate location derived from IP address, and device or browser type.

How it is used

Information is used to quote and schedule work, dispatch a crew to the right address, take payment, maintain your account across Junk Koala branches, and respond when you contact us.

Aggregate technical information is used to understand which pages are useful and where the site is failing people. It is not used to build advertising profiles about individuals by this branch.

Photographs you send us

Photographs uploaded for a quote are used to estimate the job and to brief the crew. They may be retained against the job record.

We do not publish photographs of a customer property, or use them in marketing, without explicit permission. On sensitive work — estate clearances and hoarding situations in particular — we do not take marketing photographs at all.

Who it is shared with

Information is shared only where it is necessary to deliver the service.

• The central Junk Koala platform, which operates booking, accounts, payment and dispatch.
• Payment processors, for the purpose of taking payment.
• Service providers who support the website and platform infrastructure.
• Legal or regulatory authorities where we are required to disclose information.

Cookies and analytics

This site uses cookies and similar technologies that are necessary for it to function, and may use analytics to understand aggregate usage. The embedded booking, quote and sign-in components set their own cookies under the Junk Koala platform domain.

Most browsers allow you to refuse or delete cookies. Blocking them may prevent the booking and account features from working.

Retention

Job and account records are retained for as long as needed to provide the service, resolve disputes, and meet accounting and legal obligations. Technical logs are retained for a shorter period.

Your choices

You can request access to the personal information held about you, ask for corrections, or ask for deletion where there is no legal or contractual reason to retain it. Contact the branch using the details below and the request will be passed to the Junk Koala platform team where it concerns account or payment records.

Texas residents have specific rights regarding personal data under state law. Requests made under those rights are handled through the same route.

Changes

This policy may be updated as the service changes. The date at the top of this page reflects the most recent revision.